Big top sydney, Luna park

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Reviews of Big top sydney, Luna park

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  Michelle Heenan Added April 02, 2019

  ★ ☆ ☆ ☆ ☆
  My children went to Big Top Luna Park in January to see Bastille, a band they love. It was a summer night in Sydney and over 2000 people were standing inside for the concert. They could not take drinks in, which is fair enough, but there were no water bubblers inside which you would expect at a concert venue ina hot country. Small water bottles were $5 each - rip off. Before Bastille even came on my son was in first aid feeling ill from the heat. They left before the concert even started. Whilst they were there they spoke to venue staff and first aid personnel and no one offered them free water. I raised a complaint with customer services and management but no one cared. I was completely fobbed off and no one was concerned at all about the safety of people attending the venue. If you contact customer service, don’t expect a resolution. All you will be told is that they thank you for your feedback and your comments will be passed on to the relevant teM. This is not customer service. My children preferred to miss seeing a band they love rather than stay in the venue. There are so many bad reviews online for this venue for a reason. Don’t waste your money.

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